Privacy & Policy

All products purchased from Bryto Store can be returned within 72 hrs. from the date of the delivery as per the below points:

- If the product delivered does not match the product mentioned on Bryto Store.

-   If the product delivered is defected or damaged.

 - If The product is not in its original condition or does not include all the mentioned accessories or if it was not delivered in its new or good condition.

- Bryto Store doesn’t accept returns if the product you desire to return was used, damaged, their original packaging was damaged or opened. Additionally, Bryto Store does not accept refund or returns for items that are assembled / installed at customer location.

- The complete cycle of the refund process by Bryto Store takes from 7 up to 14 days from the date of product delivery.

- Every collection or pickup of the return goods from customer will be charged QAR 25, The customer shall bear the shipping and delivery fees to and from Bryto Store's warehouses even during the allowed period,

- In case of cancellation initiated by Bryto Store for full order or partial order and if you placed the order with an online payment method such as credit card and Debit card the same amount will be refunded to the same payment method. It is important to note that it can take up to 30 days for the money to be returned from the date the credit is refunded to your payment method depending on the bank used.

- Bryto Store is not responsible for bank fee or charges if any during this refund transaction.

- In case of cancellation requested by customer before delivery and if you placed the order with an online payment method such as credit card and Debit card the same amount will be issued in mode of gift voucher which needs to be redeemed from Bryto Store. It is important to note that the validity of the voucher will be 90 days from date of issue.

-  In case of returns after delivery of the products and if you placed the order with an online payment method such as credit card and Debit card then returns pickup charges 25.QR  will be charged and the balance return order amount will be issued in mode of gift voucher which needs to be redeemed from Bryto Store. It is important to note that the validity of the voucher will be 45 days from date of issue.

- If you used cash on delivery for your delivered order, the differential amount after the pickup charges only will be issued in mode of gift voucher which needs to be redeemed from Bryto Store. It is important to note that the validity of the voucher will be 45 days from date of issue.

-The shipping fees paid in your original order will not be refunded as well as any loyalty points gained from your refunded order.